How FloAt Care works?
At FLOAT AUDIO, we understand the importance of ensuring your satisfaction with our products. That's why we offer an optional product insurance add-on to provide you with additional peace of mind.
Coverage:
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Duration: The insurance coverage extends for a period of one (1) year from the date of purchase.
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Coverage Details: The insurance covers any issues or malfunctions that may arise with your product during normal usage.
Benefits:
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Free Replacements: If your product experiences any problems within the coverage period, you are entitled to a free replacement.
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Hassle-Free Process: Simply contact our customer support team to initiate the replacement process. We will guide you through the necessary steps to ensure a smooth experience.
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No Questions Asked: We believe in providing excellent customer service. You won't be subjected to any lengthy procedures or unnecessary inquiries.
Exclusions:
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Intentional Damage: The insurance does not cover damages caused by intentional misuse or mishandling of the product.
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Natural Wear and Tear: Normal wear and tear over time is not covered under the insurance policy.
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Third-Party Modifications: Any modifications or alterations made to the product by a third party will void the insurance coverage.
Cost:
- The insurance add-on is available for a nominal fee. This fee ensures that we can continue to provide you with exceptional service and support.
Claim Process:
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Contact Us: If you encounter any issues with your product, simply reach out to our customer support team.
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Provide Details: Please provide us with details about the problem you're experiencing, along with your order information.
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Evaluation: Our team will evaluate your claim and determine if it falls within the coverage of the insurance policy.
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Replacement: If your claim is approved, we will arrange for a free replacement to be sent to you promptly.
Note: Customers opting for the insurance add-on may be responsible for covering shipping costs associated with replacement products.
By purchasing the insurance add-on, you agree to the terms outlined in this policy.
For any inquiries or assistance regarding our product insurance policy, please don't hesitate to contact us.