How FloAt Care works?

At FLOAT AUDIO, we understand the importance of ensuring your satisfaction with our products. That's why we offer an optional product insurance add-on to provide you with additional peace of mind.

Coverage:

  • Duration: The insurance coverage extends for a period of one (1) year from the date of purchase.

  • Coverage Details: The insurance covers any issues or malfunctions that may arise with your product during normal usage.

Benefits:

  • Free Replacements: If your product experiences any problems within the coverage period, you are entitled to a free replacement.

  • Hassle-Free Process: Simply contact our customer support team to initiate the replacement process. We will guide you through the necessary steps to ensure a smooth experience.

  • No Questions Asked: We believe in providing excellent customer service. You won't be subjected to any lengthy procedures or unnecessary inquiries.

Exclusions:

  • Intentional Damage: The insurance does not cover damages caused by intentional misuse or mishandling of the product.

  • Natural Wear and Tear: Normal wear and tear over time is not covered under the insurance policy.

  • Third-Party Modifications: Any modifications or alterations made to the product by a third party will void the insurance coverage.

Cost:

  • The insurance add-on is available for a nominal fee. This fee ensures that we can continue to provide you with exceptional service and support.

Claim Process:

  1. Contact Us: If you encounter any issues with your product, simply reach out to our customer support team.

  2. Provide Details: Please provide us with details about the problem you're experiencing, along with your order information.

  3. Evaluation: Our team will evaluate your claim and determine if it falls within the coverage of the insurance policy.

  4. Replacement: If your claim is approved, we will arrange for a free replacement to be sent to you promptly.

Note: Customers opting for the insurance add-on may be responsible for covering shipping costs associated with replacement products.

By purchasing the insurance add-on, you agree to the terms outlined in this policy.

For any inquiries or assistance regarding our product insurance policy, please don't hesitate to contact us.